Remote Computer Service

Remote Computer Service by ComputerAfterCare

Dale Powell, computeraftercare.com, spywarepreventionguy.comWith my Remote Computer Service, I can repair most software problems with your computer as if I were sitting right in front of it. Connection is quick and easy, but your computer has to be able to open a web page so you can download the software needed for remote control.

I prefer to keep this service small and personal so I can do the job with “my own professional expectations”, and not some big company’s watered down idea about what a good job is.

If you are having an emergency and looking for a quick fix, I am “NOT” your guy. Even though you call or email me first, I choose who will ultimately be my customers these days. I don’t mean to sound stern, but I only want customers who can truly appreciate the work I do, and not the work they think any dime-a-dozen PC Tech can do.

I look forward to solving your computer problems …

Dale Powell

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To Book an Appointment

Important: Always be sure to provide your phone number for a call back.

  • Request Appointment via Contact Form: To request a “no obligation” appointment, click Contact Form and provide your Name, City/State, Phone Number, and desired Appointment time. I will call you back as soon as possible to confirm.
  • On Appointment Day: Once I call you to begin our remote appointment, you can click the blue button below to generate the codes I will need to take remote control.

TeamViewer for Remote Support

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In Case You Have Security Concerns about my Remote Computer Service

The remote control software I use is virus and spyware free, and I can only take remote control of your computer with your permission. You can also watch everything I do. Once either “you” or “I” disconnect the remote session, I cannot access your computer again without your permission.

For a brief intro about the method I use to remotely connect to your computer, click TeamViewer.

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Service Menu and Price List

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Hourly Rate

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  • Hourly Rate is Primarily for Onsite Service or for Multiple Remote Service Requests
  • Min 1 Hr for Onsite Service + $10 Trip Charge
  • Pro-Rated in 15 Min Increments After 1st Hour
  • Can Speak with Technician via Phone for Remote Service

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Virus Diagnostic

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Run Automated Diagnostic Scan
  • Analyze System Startup Programs
  • Check Event Viewer for Errors
  • Manually Analyze Registry
  • Manually Analyze System Folders
  • Can Speak with Technician via Phone

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Virus and Spyware Removal

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Remove Viruses and Spyware
  • Clean Startup Files, Temp Files and Registry Errors
  • Manually Remove Malware not detected by Scanners
  • Update Flash, Java, Silverlight & Adobe Reader
  • Can Speak with Technician via Phone

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General Troubleshooting & Repair

virus-diagnostics

  • Flat Rate for Remote Service Only
  • General Troubleshooting & Repair for misc problems not covered in other categories
  • Can Speak with Technician via Phone

 

 

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Tune-Up

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Perform Selective Startup
  • Remove Unwanted Programs
  • Clean Startup Files, Temp Files and Registry Errors
  • Adjust Visualizations for Best Performance
  • Install Critical Windows Updates
  • Update Internet Browsers, Flash, Java, Silverlight & Adobe Reader
  • Initiate Hard Drive Defragmentation
  • Can Speak with Technician via Phone

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Email Setup

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Setup and Configure (1) Email Account
  • Import up to 2 GB of Archived Compatible Messages and Contacts
  • Outlook Express, Outlook
  • Windows Live Mail
  • Thunderbird
  • Can Speak with Technician via Phone

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Email Troubleshooting

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Troubleshoot & Repair (1) Existing Email Account
  • Send/Receive Problems and Errors
  • Outlook Express, Outlook
  • Windows Live Mail
  • Thunderbird
  • Can Speak with Technician via Phone

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Software Installation

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Installation and Configuration of (1) Software Title
  • Install any Required Software Updates
  • Import any Archived Data into Application
  • Create Desktop, Start Menu & TaskBar shortcuts
  • Create Restore Point
  • Can Speak with Technician via Phone

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Software Troubleshooting

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Diagnose Issue with (1) Software Title
  • Troubleshoot, Repair or Reinstall Software
  • Properly Configure Software Settings as Necessary
  • Install any Software Updates Related to Problem
  • Create Restore Point
  • Can Speak with Technician via Phone

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Printer Installation

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Setup and Configure (1) Local Printer for (1) PC
  • Install any Printer Related Software
  • Set Desired Default Printer & Print Test Page
  • Does not Include Networking or Print Sharing
  • See “Add Device to Existing Network” for Network Printers
  • Can Speak with Technician via Phone

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Printer Troubleshooting

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Troubleshoot Software Problems for (1) Printer
  • Printer Fails to Print
  • Spooler Crashes with or without Error Codes
  • Printer or Printer Software Will Not Install
  • Printer Fails to Perform Essential Functions
  • Can Speak with Technician via Phone

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Add a Device to Existing Network

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Laptop PC
  • Desktop PC
  • Wired or Wireless Network Printer
  • Print Server
  • File and Printer Sharing
  • Can Speak with Technician via Phone

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Windows Training (30 min)

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Windows XP, Vista, 7, & 8
  • Email me List of Desired Topics
  • Prioritize Topics for 30 min Time Frame
  • Schedule Training Appointment
  • Can Speak with Technician via Phone

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Windows Training (60 min)

virus-diagnostics

  • Flat Rate for Remote Service Only
  • Windows XP, Vista, 7, & 8
  • Email me List of Desired Topics
  • Prioritize Topics for 60 min Time Frame
  • Schedule Training Appointment
  • Can Speak with Technician via Phone

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