Remote Computer Service

Remote Computer Service by ComputerAfterCare

With my Remote Computer Service, I can repair most software problems with your computer as if I were sitting right in front of it. Connection is quick and easy, but your computer has to be able to open a web page so you can download the software needed for remote control.

I prefer to keep this service small and personal so I can do the job with “my own professional expectations”, and not some big company’s watered down idea about what a good job is.

If you are having an emergency and looking for a quick fix, I am “NOT” your guy. Even though you call or email me first, I choose who will ultimately be my customers these days. I don’t mean to sound stern, but I only want customers who can truly appreciate the work I do, and not the work they think any dime-a-dozen PC Tech can do.

I look forward to solving your computer problems …

Dale Powell

To Book an Appointment

Important: Always be sure to provide your phone number for a call back.

• Request Appointment: To request a “no obligation” appointment, call me directly at (808) 247-2186 or email by clicking Contact and provide your Name, City/State, Phone Number, and desired Appointment time. I will call you back as soon as possible to confirm.
• Security: The remote control software I use is virus and spyware free, and I can only take remote control of your computer with your permission. You can also watch everything I do. Once either “you” or “I” disconnect the remote session, I cannot access your computer again without your permission.
• At Appointment Time: Once I call you to begin our remote appointment, you can click the blue button below to generate the codes I will need to take remote control.
• After Repair: After you are satisfied with the repair, I will take payment. I accept all major credit cards over the phone or you can pay online via Paypal below. Established business customers can be Invoiced with net terms.

REMOTE REPAIR PRICING

Hourly Rate

Misc and General OS & Software Service and Repairs

• Windows Repair (Win95-Win10)
• Tune-Ups and Windows Optimization
• Device Driver installation and troubleshooting
• Microsoft Office (Word, Excel, PowerPoint, Outlook, etc)
• Runtimes (Flash, Shockwave, Java, Silverlight, .NET Framework)
• Anti-virus and Anti-malware programs
• Internet Browsers (Internet Explorer, Firefox, Chrome, Safari)
• Media Players (iTunes, Quicktime, VLC, Windows Media Player, misc Audio & DVD Players, Codecs)
• Printer Software Setup and Troubleshooting (USB & WiFi – all major brands)
• Email Setup and Troubleshooting (Outlook Express, Windows Mail, Windows Live Mail, Outlook, Thunderbird)
• Billable Hours Pro-rated in 15 Min Increments after 1st Hour (min 1 Hr)
• Troubleshoot and Repair of many more issues not listed above, too numerous to list
• 30 Day Warranty ***
• Can Speak with Technician via Phone for Remote Service
  

Malware Removal – Moderate

Moderate Malware Infections (up to 2 hrs)

• Systems with performance issues, pop-ups, hijacked browsers, and moderate amount of adware items, PUPs, and malware infections.
• Windows Optimization
• Update Runtimes and install Critical Windows Updates as time permits
• 30 Day Warranty ***
• *** Malware infections not usually covered by Warranty and then only on a case-by-case basis when the “same infections” reappear.
• Can Speak with Technician via Phone for Remote Service

Malware Removal – Severe

Severe Malware Infections (up to 2.5 hrs)

• Systems with performance issues, errors, pop-ups, hijacked browsers, and numerous adware items, PUPs, malware, rogue programs, and trojans
• Windows Optimization
• Update Runtimes and install Critical Windows Updates as time permits
• 30 Day Warranty ***
• *** Malware infections not usually covered by Warranty and then only on a case-by-case basis when the “same infections” reappear.
• Can Speak with Technician via Phone for Remote Service

Malware Removal – Extreme

Extreme Malware Infections (up to 3 hrs)

• Systems with performance issues, errors, pop-ups, hijacked browsers, and numerous adware items, PUPs, malware, rogue programs, ransomeware, trojans, and possible rootkits infections
• Windows Optimization
• Update Runtimes and install Critical Windows Updates as time permits
• 30 Day Warranty ***
• *** Malware infections not usually covered by Warranty and then only on a case-by-case basis when the “same infections” reappear.
• Can Speak with Technician via Phone for Remote Service